ud99 Terms & Conditions — Please Read Before You Play

1. Introduction and Acceptance

These Terms and Conditions ("T&C") constitute a legally binding agreement between you ("Player", "User") and ud99 ("Platform", "we", "us") governing all use of the ud99 website, games, betting services, promotional offers, and any related features accessible at ud99.app. By accessing the ud99 platform, creating an account, making a deposit, or placing any bet, you represent that you have read these T&C in their entirety and agree to be bound by them.

ud99 reserves the right to modify these T&C at any time. When material changes are made, ud99 will update the "Last Updated" date at the top of this page. Continued use of the platform after any update constitutes acceptance of the revised T&C. If you do not agree with any part of these T&C, you must immediately stop using the ud99 platform.

2. Eligibility Requirements

To register and use the ud99 platform, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age. ud99 is strictly a 21+ platform and does not permit use by any person under this age.
• You must be a natural person. Corporate entities, organisations, automated systems, and bots may not register accounts.
• You may hold only one (1) ud99 account at any time. Duplicate accounts are prohibited and will be closed. Any winnings in duplicate accounts may be forfeited.
• You must not be an employee, contractor, agent, or close family member of any employee of ud99 or any of its affiliated game providers or payment partners.
• You must provide accurate, complete, and current information during registration and throughout your use of the platform. Providing false information is grounds for immediate account termination.

3. Account Registration and KYC

To access ud99's paid gaming services you must create a verified account. Registration requires a valid Bangladesh mobile number. Full KYC verification must be completed before your first withdrawal request is processed. KYC documentation requirements are as follows:

• A valid government-issued photo ID is required — National ID Card (NID) or valid passport. Expired documents will not be accepted.
• Your registered mobile number must be a Bangladesh number that you own and control. ud99 uses this number for OTP verification and account security communications.
• ud99 may request proof of the payment method used (e.g., a screenshot or statement confirming the bKash or Nagad account belongs to you) as part of enhanced KYC checks.
• All documents submitted for KYC are processed in accordance with ud99's Privacy Policy. Documents are used solely for identity verification purposes and are not shared with third parties except as required by applicable law.
• ud99 reserves the right to suspend withdrawals and request additional documentation at any time if account activity triggers enhanced due diligence checks.

It is your responsibility to keep your account credentials, including your password and OTP codes, confidential. ud99 will not be held responsible for losses arising from unauthorised account access where you have failed to maintain the security of your login details. If you believe your account has been accessed without your authorisation, contact ud99 support immediately at [email protected].

4. Deposits, Withdrawals and Payments

ud99 accepts deposits and processes withdrawals via the following Bangladesh mobile financial services: bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (BDT). The following payment terms apply:

• The minimum deposit is ৳50. There is no upper deposit limit subject to KYC status and account tier. Deposits are credited instantly upon successful payment confirmation from the mobile wallet provider.
• Withdrawals may only be made to the same bKash, Nagad, Rocket, or Upay account used for the deposit. ud99 does not process withdrawals to third-party accounts or accounts not registered in the player's verified name.
• ud99 does not charge deposit or withdrawal fees. However, your mobile wallet provider may apply its own transaction charges. Check with your bKash or Nagad provider for their current fee schedule.
• ud99 reserves the right to carry out enhanced verification checks on any withdrawal request, which may delay processing. Players will be notified if additional documentation is required.
• All funds deposited into a ud99 account must be used for gaming activity. ud99 may refuse a withdrawal and request an explanation if deposited funds are returned without any corresponding gaming activity.

ud99 operates all payment processing in compliance with applicable anti-money laundering (AML) requirements. Any transaction that appears inconsistent with legitimate gaming activity may be flagged for review, and ud99 may be required to report suspicious transactions to relevant authorities.

5. Bonuses, Promotions and Wagering Requirements

ud99 offers a range of bonuses and promotions to registered players. All bonuses are subject to the following general terms, in addition to any specific terms attached to individual promotions:

• Bonuses are credited to your ud99 account wallet and are subject to a wagering requirement before withdrawal. The applicable wagering requirement for each bonus is stated in the individual promotion terms.
• Bonuses may only be used by the registered account holder. Bonuses cannot be transferred between accounts or converted to cash without meeting the applicable wagering requirement.
• ud99 reserves the right to cancel any bonus and void any winnings derived from that bonus if there is reasonable evidence that the bonus was claimed in breach of these T&C or through fraudulent activity.
• Welcome bonuses are available to new players only on their first deposit. A player who closes and reopens an account is not eligible for a new welcome bonus.
• Free spin winnings are credited as bonus balance and are subject to the wagering requirement stated in the associated promotion before they may be withdrawn as real funds.

6. Prohibited Conduct and Fair Use

You agree that you will use ud99 only for lawful purposes and in a manner consistent with these T&C. The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of funds, and permanent ban:

• Registering multiple accounts ("multi-accounting") for any purpose, including accumulating multiple welcome bonuses or circumventing account restrictions.
• Using any software, algorithm, bot, script, or automated system to interact with the ud99 platform, place bets, or claim bonuses.
• Colluding with other players to gain an unfair advantage in any game, including sharing hole cards in poker or coordinating betting patterns in live casino games.
• Exploiting any technical error, game malfunction, or software bug to gain an advantage. Any winnings obtained through exploitation of a technical error will be voided.
• Using the ud99 platform for any money laundering, fraud, or other illegal financial activity. ud99 cooperates fully with law enforcement authorities in all such matters.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other point in the account lifecycle.

ud99 employs real-time fraud detection systems. Accounts exhibiting suspicious patterns will be flagged for manual review. During a review period, the account may be restricted from withdrawals and certain game types. Players are entitled to challenge any restriction by contacting support at [email protected].

7. Responsible Gaming

ud99 is committed to promoting responsible gaming. Gambling is intended to be a form of entertainment. ud99 provides a suite of tools to help players maintain control over their gaming activity. These tools are accessible from the account settings dashboard once logged in:

• Deposit limits: Set daily, weekly, or monthly deposit caps. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session time reminders: Configure alerts that notify you when you have been playing continuously for a defined period, helping you stay aware of time spent.
• Loss limits: Set a maximum loss threshold per day, week, or month. Once the threshold is reached, further betting is paused until the limit period resets.
• Self-exclusion: Temporarily or permanently exclude yourself from ud99. A temporary exclusion may be set for 1 day up to 6 months. A permanent self-exclusion closes the account indefinitely. During any exclusion period, ud99 will not send promotional communications to the excluded account.

8. Intellectual Property

All content on the ud99 platform — including but not limited to text, graphics, logos, icons, images, game interfaces, software, audio clips, and the overall design and compilation of the platform — is the exclusive property of ud99 or its licensed content providers and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, display, or create derivative works from any ud99 content without express written permission.

The ud99 brand name, logo, and associated trademarks are proprietary marks. Unauthorised use of any ud99 trademark — including use in domain names, social media handles, or advertising — is strictly prohibited and may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ud99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to: loss of funds due to technical failure, loss of data, loss of profits, or any other economic loss, even if ud99 has been advised of the possibility of such damages.

ud99 strives to maintain platform availability 24 hours a day, seven days a week. However, ud99 does not guarantee uninterrupted access to the platform and will not be liable for losses resulting from scheduled or unscheduled maintenance, third-party service outages (including mobile network outages affecting bKash or Nagad), or force majeure events. In the event of a game malfunction, ud99 reserves the right to void affected bets and return stakes to the player's account balance.

10. Account Suspension and Termination

ud99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Grounds for suspension or termination include, but are not limited to:

• Breach of any provision of these T&C, including prohibited conduct listed in Section 6.
• Failure to complete KYC verification within the required timeframe, or provision of fraudulent KYC documents.
• Reasonable suspicion of money laundering, fraud, match-fixing involvement, or any other criminal activity connected to the player's account.
• A valid self-exclusion request made by the account holder, or a third-party exclusion request made under applicable player protection protocols.

11. Amendments to These Terms

ud99 may amend these T&C at any time. Where changes are material, ud99 will update the Last Updated date on this page. It is your responsibility to review these T&C periodically. Your continued use of the ud99 platform following the posting of revised T&C constitutes your acceptance of those changes.

If ud99 makes changes that significantly affect your rights or obligations, ud99 will endeavour to provide notice via the email address or mobile number registered on your account. Failure to receive such notice due to an outdated contact record is not grounds to dispute the revised T&C.

12. Governing Law and Dispute Resolution

These T&C and any dispute or claim arising out of or in connection with your use of the ud99 platform shall be governed by and construed in accordance with applicable law. If you have a complaint or dispute relating to your ud99 account, you must first contact ud99 customer support at [email protected]. ud99 will endeavour to resolve all complaints within a reasonable timeframe. ud99 takes all player complaints seriously and aims to provide fair, transparent resolutions.

13. Contact and Support

For questions about these Terms and Conditions, your account, payments, bonuses, or any other matter, contact the ud99 support team at [email protected]. Support is available 24 hours a day, seven days a week in both English and Bengali. Please do not share your password or full payment details in any support communication.

These Terms and Conditions were last updated in January 2026. The most current version of these T&C is always available at ud99.app/terms-conditions. If you are reading a cached or printed version, please visit the live page to ensure you are reading the current terms.